> ## Documentation Index
> Fetch the complete documentation index at: https://docs.degreewellness.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancellation Rate (tile)

> The red KPI tile. Click to expand the Equipment Repairs panel.

## The tile

**Cancellation Rate** — the share of paying members who terminated during the period, expressed as a **monthly-equivalent %**.

```
(Terminated ÷ Members, Beg. of Period) × (30 ÷ days in period) × 100
```

The `30 ÷ days in period` factor scales short windows up to a 30-day equivalent. Two examples at a 200-member studio:

* 20 cancellations over 30 days → 10%
* The same 20 cancellations over 10 days → 30% monthly-equivalent

The **Terminated** count and **Members, Beg. of Period** come from the [Conversion Breakdown](/dashboard/kpi-tiles/conversion#panel-conversion-breakdown) panel — cancellations are derived from roster movement, not queried from a separate termination table.

\| Source | MBO memberships |

***

## Panel: Equipment Repairs

Source: the studio's Equipment Repair tickets. A ticket is counted if it was open for any portion of the window — tickets that broke before the window and are still open count; tickets that broke before the window and were fixed during it also count.

For a ticket that broke before the window starts, the "broken from" date is clamped to the start of the window. For a ticket that's still open at the end of the window, the "broken to" date is clamped to the end.

| Row                                | What it is                                                              |
| ---------------------------------- | ----------------------------------------------------------------------- |
| **# of Equipment Repair Tickets**  | Number of tickets open for any part of the period, averaged per studio. |
| **Avg duration of Tickets, days**  | Average number of days each ticket spent broken during the window.      |
| **Total Days of Broken Equipment** | Sum of broken-days across all tickets, averaged per studio.             |