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The tile

Cancellation Rate — the share of paying members who terminated during the period, expressed as a monthly-equivalent %.
The 30 ÷ days in period factor scales short windows up to a 30-day equivalent. Two examples at a 200-member studio:
  • 20 cancellations over 30 days → 10%
  • The same 20 cancellations over 10 days → 30% monthly-equivalent
The Terminated count and Members, Beg. of Period come from the Conversion Breakdown panel — cancellations are derived from roster movement, not queried from a separate termination table. | Source | MBO memberships |

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Panel: Equipment Repairs

Source: the studio’s Equipment Repair tickets. A ticket is counted if it was open for any portion of the window — tickets that broke before the window and are still open count; tickets that broke before the window and were fixed during it also count. For a ticket that broke before the window starts, the “broken from” date is clamped to the start of the window. For a ticket that’s still open at the end of the window, the “broken to” date is clamped to the end.