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Documentation Index

Fetch the complete documentation index at: https://docs.degreewellness.com/llms.txt

Use this file to discover all available pages before exploring further.

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The tile

Cancellation Rate — the share of paying members who terminated during the period, expressed as a monthly-equivalent %. 
(Terminated ÷ Members, Beg. of Period) × (30 ÷ days in period) × 100
The 30 ÷ days in period factor scales short windows up to a 30-day equivalent. Two examples at a 200-member studio:
  • 20 cancellations over 30 days → 10%
  • The same 20 cancellations over 10 days → 30% monthly-equivalent
The Terminated count and Members, Beg. of Period come from the Conversion Breakdown panel — cancellations are derived from roster movement, not queried from a separate termination table. | Source | MBO memberships |

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Panel: Equipment Repairs

Source: the studio’s Equipment Repair tickets. A ticket is counted if it was open for any portion of the window — tickets that broke before the window and are still open count; tickets that broke before the window and were fixed during it also count. For a ticket that broke before the window starts, the “broken from” date is clamped to the start of the window. For a ticket that’s still open at the end of the window, the “broken to” date is clamped to the end.
RowWhat it is
# of Equipment Repair TicketsNumber of tickets open for any part of the period, averaged per studio.
Avg duration of Tickets, daysAverage number of days each ticket spent broken during the window.
Total Days of Broken EquipmentSum of broken-days across all tickets, averaged per studio.