| Completed | Leads whose appointment status is completed. |
| Missed | Leads whose appointment status is missed. |
| TBD | Leads whose appointment is still TBD or booked — outcome not yet known. |
| Intro Offer Leads | Total leads in the period: Completed + Missed + TBD. |
| Cost Per Lead | Budget ÷ Intro Offer Leads |
| Lead Conversion % | Completed ÷ (Intro Offer Leads − TBD). TBD leads are excluded from the denominator because their outcome isn’t resolved yet. |